Contact Us - Most Asked Questions
Please read first BEFORE contacting us. Your question is probably one of these.IMPORTANT SHIPPING NOTICE:
*Due to current events and the safety and wellness of our team members, phone support will not be available at this time. Chat and Email support will be available during regular business hours.
1. When will my order arrive? "Most" orders over $149 will arrive within 4-5 business days; orders under $149 might take up to 7-9 business days. Orders must be placed by 2:00PM ET during business hours/days Monday through Friday, we do not ship orders on the weekends or any holidays during the week. We do not ship to job sites.
*SAME-DAY ORDER PROCESSING: No minimums on purchases if you select UPS/FedEx GROUND shipping (arrives within 3-4 business days). We will process your order same day for the driver to pick up that afternoon. (Orders must be placed by 2:00PM ET during business hours/days Monday through Friday) We do not ship orders on the weekends or holidays.
2. What's the status of my order, how do I get a tracking number? Simple really, please sign in to your account and click on Orders, we update orders daily, once shipped our automated system emails you a tracking number (so make sure to enter a correct email address). You can also see the tracking number information on your order history. Hmm, this sounds very similar to Amazon, Ebay etc.. Right?
3. How much is the shipping? FREE SHIPPING on orders over $149 (Contiguous U.S.), orders less than $149 are charged $14.95 Flat Rate Shipping. We do not ship to job sites.
4. Do you offer expedited shipping, Next-Day or Overnight deliveries? No. As a wholesale distributor we only offer FedEx Ground, UPS Ground, USPS Parcel or LTL shipments. We ship out orders from the nearest stocking warehouse to your location. All UPS/FedEx orders get processed on the same day if the order is received by 2:00PM latest (Eastern Time).
5. Do you ship to Hawaii, Alaska and the U.S. Territories? Yes! We also ship most products to AK, HI and U.S. Territories for an additional fee. Shipping is calculated during the checkout process. (Some restrictions may apply.) Aahh I wish I was in Hawaii right now.
6. Do you ship to Canada, Mexico or any other countries? No. Currently we do not offer international shipments. USA only baby!
7. WTF! Why does my card keep getting rejected/declined during the checkout process? This happens when an incorrect "Billing" information is entered. Our bank rejects any order with an incorrect cardholder name, CVV Code, Street Address, Zip Code etc.. Please call your bank if you are not sure what your billing address is. (Billing Address is the address your bank sends the monthly statements.)
8. WTF! Why did you cancel my order? We are a wholesale electrical supplies distributor, we mainly serve to trades such as electricians, contractors, customers with verifiable name and addresses on our UPS and USPS database; your order will be cancelled if we cannot verify your name, shipping address and/or phone number associated with your order information (made up names, aliases, initials not accepted). We DO NOT ship to job sites. Also on rare occasions we cancel your order if the item is sold out.
9. How do I cancel my order? For an immediate attention please use the live chat feature on the bottom right corner of each page; our sales people will cancel your order if the order has not been processed yet.
10. Where do you ship from? Can I come to pick up my order? We have 10 shipping warehouses throughout the country; NY, PA, ME, IN, CO, GA, NV, TX, FL and NC. Most products ship from our main warehouse located in New York. Currently we don't offer counter pick up or will call orders.
11. Do I get a quantity discount? No. You get everyday low prices! We work hard to offer everyday-low-prices. The price shown on our site is the best we can offer.
12. Do you offer coupons? No. You get everyday low prices. We do not offer coupons. We heard JCPenney (Bk'd) and Macy's (almost Bk'd) still offer coupons.
13. How do I contact you if I have a question, I need to speak to someone NOW! Please use our LIVE CHAT feature located on the bottom right corner of each page. LIVE CHAT is the best and fastest way to reach us. This way we get to help a few customers at the same time efficiently. Or you can just email us your question if you are not in a rush.
14. Can I call in an order? No. For banking verification and security reasons all orders get processed through our secure webstore. We do not process any orders or take down payment information over the phone.
15. Do you offer NET-30, POs, in-house accounts? Very soon; we are in the process of implementing house accounts onto our webstore. In the meantime we are accepting all major credit cards, we also accept PayPal, ApplePay and GooglePay. And no Bitcoin.
16. What is your return policy? We keep our prices low to win your continued business; to do so we try to minimize the expense of returns by our valued customers. Please do not buy from us If not sure about the item you want to purchase, please check with your electrician first! There will be a %20 restocking fee plus all shipping charges will be deducted from your purchase amount. Please click here for our complete returns policy.
17. Are you from Tennessee? Because you are the only 10 I see.
➣ We will respond to your email/chat within minutes during business hours: Weekdays 6:30 AM - 4:00 PM ET.
➣ Orders over $149 qualify for FREE PARCEL SHIPPING. (Contiguous U.S.A. only, No int'l shipping.)
➣ All FedEx & UPS Orders ship out the same day, no minimums.
➣ Orders under $149 may take 3 to 5 business days to process and ship.
➣ Shipping is based on in-stock items, Monday through Friday before 2:00PM cut-off time Eastern Time.
☹ NO SOLICITORS, please. Massachusetts Main Office Business Hours Between 9:30 AM - 4:00 PM ET, Monday through Friday. BILLING QUESTIONS ONLY. WE DO NOT PROCESS ORDERS OVER THE PHONE. ☏ Billing Dept. Only (508) 444-ACDC ✉ sales @ acdcUSA.com