Please take a moment to read the following frequently asked questions. Your query may already be addressed below. If your question is not listed below we recommend using our "Let's Chat" feature located on the right side of every page. Please utilize our CHAT tab located on each page.
* PLEASE READ.. As a family-owned small business, we are committed to ensure your continued satisfaction and loyalty, we make every effort to minimize the expenses linked with product returns. Breakers and fuses are crucial for electrical safety, not only for you but also for the next customer. For this reason, we consider ALL BREAKERS AND FUSES FINAL SALE items and cannot accept returns. No exceptions.! More on the Returns Policy.
What is the estimated delivery time for my order?
We offer two types of delivery:
a. Free Shipping: On orders over $149. Delivery typically takes 4-5 "business days".
For orders totaling less than $149 (there is a small-order shipping charge of $14.95), it may take 7-9 "business days". We only ship orders during business hours Monday through Friday, and orders must be placed by 2:00 PM Eastern Time.
b. We offer a same-day PRIORITY order processing for an extra charge, and no minimum purchase is needed. Priority orders usually reach you within 2 to 4 "business days". Opting for this service means your order gets processed immediately in our warehouse, ready for courier pickup on the same day. It DOES NOT mean it's a rush shipping, we only ship via UPS Ground or USPS Priority, we select whichever UPS/USPS ground service gets faster for your location. Cut-off time for this service is 2:00PM Eastern Time.
Please note that we do not process or ship orders on weekends or holidays. We do not ship to job sites or 3rd party shipping addresses.
What's the status of my order and how do I get a tracking number?
Simple really, please Sign in to your account and click on Orders. We update order information daily. Once your order has been shipped, an automated system will send you a tracking number via email, so it's important to enter a valid email address. You can also find the tracking number information in your order history.
How much is the shipping?
We offer free shipping on orders over $149 within the Contiguous U.S. For orders under $149, a flat rate shipping fee of $14.95 applies. Please note that we do not ship to job sites.
Do you offer expedited shipping, Next-Day or Overnight deliveries?
No. As a wholesale distributor we only offer UPS and USPS Ground shipping.
Do you ship to Hawaii, Alaska and the U.S. Territories?
Yes! For an additional fee, we can ship most products to AK, HI, and U.S. Territories. The shipping cost will be calculated during the checkout process. Please note that some restrictions may apply.
Do you ship to Canada, Mexico or any other countries?
No. We do not currently offer international shipping. We only ship within the USA.
Why does my card keep getting rejected/declined during the checkout process?
If the billing information entered is incorrect, the order may be rejected by our bank. This includes the cardholder name, CVV code, street address, zip code, and other details. Please contact your bank if you are unsure of your billing address, which is the address where you receive your monthly statements.
Why did you cancel my order?
Unfortunately, due to the increased fraudulent purchases we have decided to implement an order-shipping rules.
-Your order will be cancelled if we cannot confirm your name, shipping address, and phone number as entered on your order.
-We do not ship to job sites or third party addresses.
-We do not accept made-up names, aliases, or initials.
-If for a company/business, orders must have a point-of-contact name at the specified address.
How do I cancel my order?
To receive immediate assistance, please utilize our live chat feature located on the right side of each page. Our sales team can cancel your order if it has not yet been processed.
Where do you ship from? Can I pick up my order?
We have 10 shipping warehouses throughout the country; NY, PA, ME, IN, CO, GA, NV, TX, FL and NC. Most products ship from our main warehouse located in New York. Currently we don't offer counter pick up or will call orders.
Is this item in stock? Can you check stock?
If the item is listed on our site it is in stock, our inventory is updated daily. If the item can be added to your cart, it indicates that we have the desired quantity in stock. If your requested quantity exceeds our current stock, our system will inform you instantly of the available quantity ready for shipment.
I need a quote! Can you email me a quote?
No! We update our inventory and pricing daily on our website to reflect the latest information. Due to the volatility of manufacturers' availability and pricing, we have decided to discontinue the practice of sending quotes via email. Instead, we offer up-to-date pricing information in real-time on our webstore.
Do you offer coupons?
No. You get everyday low prices. We do not offer coupons.
How do I contact you if I have a question, I need to speak to someone NOW!
Our live chat feature, located on the right side of each page, is the quickest and most efficient way to contact us. It allows us to assist multiple customers at once. If you're not in a hurry, you can also email us with your questions.
Can I call in an order?
No. To ensure banking verification and security, all orders are processed through our secure webstore. For your protection, we do not accept payment information or process orders over the phone.
Do you offer NET-30, POs, in-house accounts?
We are currently working on implementing house accounts on our webstore. In the meantime, we accept all major credit cards.
Are you from Tennessee?
Because you are the only 10 I see.
How do I obtain ACDC USA W-9 for business customers?
W-9 form doesn't expire and remains valid indefinitely. You don't need to request new documentation for each order.
Still have questions? Really? Please utilize our CHAT tab located on each page.
NO SOLICITORS, please.
Massachusetts Main Office Business Hours
Between 9:30 AM - 4:00 PM ET, Monday through Friday.
BILLING QUESTIONS ONLY. WE DO NOT PROCESS ORDERS OVER THE PHONE.