We are working hard to earn your business! Our value goes beyond just having excellent products at competitive prices.
Orders over $149 are processed as soon as they are received (assuming there are no credit billing or shipping address issues). Orders submitted overnight, on weekends, national and company holidays will be entered into the ACDC USA system the next business day.
- All orders over $149 qualify for Free ground shipping within the 48 contiguous United States only.
- Orders under $149 are charged a $14.95 flat rate shipping fee.
- We ship most items to Alaska, Hawaii and U.S. territories for just $19.95. But sometimes due to the packaging size and shape of some items in your cart, rates for USPS, FedEx and UPS may vary. For a shipping quote, fill your cart with the products you want to order and simply enter your zip code to see your rates.
- Orders over $149: Free Parcel Shipping. (In Stock Items) Weekdays before 2:00PM ET
- All FedEx & UPS Orders: Ships out the same day, no minimums. (In Stock Items) Weekdays before 2:00PM ET
- Orders under $149 may take 2 to 4 days to process and ship.
- Wrong Item(s) Sent: We will charge you for the product you received and send out the correct product. We will issue a credit for the product returned after received by us.
- Wrong Item(s) Ordered: We will issue a credit for product(s) minus a 20% restocking fee and return freight charges.
- Over Ordered Item(s): We will issue a credit for product(s) minus a 20% restocking fee and return freight charges.
- Defective Product(s): We will repair or replace them.
- Product Shortages: Please call ACDC USA immediately & we will work with you to resolve the problem.
Shipping & Order Processing Times
We process orders Monday through Friday, between 8:00am-4:00pm only. Orders placed on a Saturday and Sunday will be processed on Monday or on the next business day. We DO NOT process Next Day shipment orders on weekends. Currently we DO NOT offer Expedited Shipping, such as Next Day and 2nd Day.
Returns Policy (Please Read..)
Product(s) must be in their original packaging and in resalable condition. We keep our prices low to win your continued business, to do so we try to minimize the expense of returns by our valued customers.
· We will issue a credit for product(s) returned minus a 20% restocking fee and return freight charges.
· By using our storefront acdcUSA.com you agree to our terms and conditions. By completing and submitting an online order via acdcUSA.com you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
If your shipment contains a defective product or we sent you the wrong product in error, or you ordered the incorrect product, e-mail us within 30 days of receipt of shipment (1 year for defectives). We will issue an RGA number to return product and return instructions. Products must be returned within 30 days after receipt (1 year for defectives). Special Orders may not be returnable. Non-Defective products must be in their original packaging and in resalable condition (do not write on the carton). Products returned will not be accepted unless ACDC USA has provided a RGA number in advance. Once the returned product is received, it will be inspected. After the inspection ACDC USA will confirm the reason for the return. Handling Charges are not refundable.
Despite our best efforts, a small number of the items on our website may be mispriced. We reserve the right to limit quantities available for sale or sold, and the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.
No Minimum Order - Broken Cartons Allowed. You have the freedom to order what you want & how much you need.
All orders are processed as soon as they are received (assuming there are no credit or shipping issues). Orders submitted overnight, on weekends, national and company holidays will be entered into the ACDC USA system the next business day. Orders for in-stock items will typically ship on the same day or the next business day. Please review the UPS Ground Transit Times Map for standard delivery times. Expedited shipments of in-stock items must be received by 4:00PM EST to guarantee same-day processing.
At this time We Do Not ship to international locations. U.S. only.
ACDC USA Warrantee
ACDC USA Products carry a 1 year warrantee from date of purchase against defects in materials and workmanship (assuming normal and proper usage). Customer's sole remedy is repair or replacement. ACDC USA warranties do not apply to products that have been subject to abnormal use or conditions, unauthorized modifications, unauthorized repair, misuse, neglect, accident, alteration, improper installation, or other acts which are not our fault including damage during shipping. The ACDC USA warranty also does not apply to any product that has been damaged by external causes such as fire, flood, sand, dirt, lightning, exposure to weather, acts of God, theft, improper use of any electrical source or connection to a product not recommended in writing for interconnection by us. ACDC USA does not assume any responsibility for your product design, installation or operation.
ACDC USA is located in the State of New York and is obligated to charge sales tax for delivery within New York. We do not add or collect sales tax for other states - It is the customer’s responsibility to pay appropriate sales tax to your state where necessary. NY Sales tax rates vary by county and New York tax exempt customers must submit their NYS Exempt Use Certificate or NYS Resale Certificate to avoid tax. NYS Tax Exempt Customers should email or fax appropriate Certificate at the same time as placing their first order. At checkout make a comment in the Order Comments section stating that Certificate has been emailed or faxed. ACDC USA will file the certificate and deduct the tax from the order. Your tax exempt status will then be profiled in our system, therefore the tax will not appear at checkout on future orders.